Competitions Help Centre

Welcome to the Competitions Help Centre

Need support with your competitions and managing your teams?

This page is here to help clubs to navigate managing teams entered into Volleyball England, Regional or Local competitions. Whether you're troubleshooting an issue on VolleyZone, unsure what you need to do or just have a quick question, you'll find all the guidance and support you need here.

Explore our How to guides, FAQs and contact details below.

How to guides





Frequently Asked Questions

1. What Level of First Aid would you like us to have at matches/training?

We require that you have a qualified first aider at any game or training that takes place, and that their qualification is in date. This first aider can be provided by the venue, for example if there is a qualified person on reception. As part of the prerequisites for our level 2 coaching course we require a first aid qualification, so the majority of clubs will cover this requirement that way.

2. Do I need a registration to play in the Volleyball England cup and Shield?

Yes, players for NVL teams are covered by their NVL player registrations. Players for non NVL teams are required to purchase a local or regional player registration which is free of charge.

3. How can I delete a team on VolleyZone?

Unfortunately you do not have the access to delete a team on VolleyZone. However you have access to edit the team and re-purpose it. If you do wish to delete a team, please contact the Volleyball England HUB on Competitons@volleyballengland.org. Please be aware that any individuals associated with the team will be removed (not from VolleyZone but from the team) when the request has been completed.

1. I am an NVL player but I have selected the wrong federation of origin on my account & it is now saying that I need an international transfer. What does this mean and what can I do to get this changed?

International Transfers are required for any player whose Federation of Origin is not Volleyball England. “Federation of Origin” is the National Federation where a player was first registered to play in a volleyball competition (for a club, team, school, or other volleyball entity that is affiliated either directly or indirectly with the Federation) over the age of 14. More information can be found here.

If you have incorrectly put your federation of origin, please email competitions@volleyballengland.org and they will be able to help you with this

2. Some of my NVL players are not showing on our team page, why is this?

This could be for a couple of reasons: 

1. The player has not yet purchased their NVL player registration, please watch the video on how to do this. 

2. The player requires an international transfer which has not been completed. More information on international transfers can be found here. International transfers require Volleyball England to approve this once it has been completed. 

3. There membership is currently waiting approval based on their international transfer. 

3. Why am I NOT getting emails from the Volleyball England HUB/opposition about matches?

The Volleyball England HUB and your opposition use the team secretary and secondary team contacts information stored on VolleyZone to contact you. VolleyZone is a self-service platform, so you need to get the details updated by your club committee or other team secretary if listed.

4. I have left my position/club/team why am I still receiving emails?

The Volleyball England HUB and your opposition use the team secretary and secondary team contacts stored in VolleyZone to contact you. VolleyZone is a self-service platform, so you need to update the details.

5. I accidentally joined the wrong team in my club. Are you able to change my membership without me paying a transfer fee?

You shouldn't be required to pay a transfer fee to move teams within the same club. If you have any issues with this then please contact competitions@volleyballengland.org

6. I am an NVL player but I have selected my Federation of Origin as England rather than another country when setting up my profile. I know I require an International transfer so how I can I get this initiated?

Please contact competitions@volleyballengland.org about your international transfer, please include your VIS number if known. A member of the team will be able to provide further instructions to support you with your international transfer request.

7. Do we need to have a level 2 coach list on our team sheet?

You are required to have a qualified coach (Coach Award/Level 2) listed as your Head Coach with your NVL team on VolleyZone. If your coach is working towards completing their Coach Award qualification, evidence must be supplied to competitions@volleyballengland.org

8. I am moving teams this year, how do I complete my NVL Transfer?

To initiate your transfer, please follow the below steps:
1. Log into your member account,
2. Change your association view to “Volleyball England” at the top of your page,
3. Click on “Add” under Events,
4. You will see the NVL Transfers 2024-25 product, click add and purchase your transfer.

Once this is purchased, we will verify this and initiate your transfer for you, and if you have an active membership for the 2024-25 season, we will complete this for you.

1. How do we book onto the Sitting Grand Prix?

You can book the Grand Prix for your team via VolleyZone. If you log into your VolleyZone account and search the event, you can follow the onscreen instructions to complete the booking. You can follow the steps on this video here, selecting the Grand Prix event instead of the NVL. 

2. Do I need a registration to play in the Grand Prix?

Yes. You will need to purchase the Adult Player - Sitting or Junior Player - Sitting registration to be able to play in the competition. 

3. Do I need to have an impairment to play in the Sitting Grand Prix?

No, this is open to any individual who would like to play.

1. How do I purchase my child's junior registration?

To purchase a child's junior registration, you will have to create an account on VolleyZone and add your child as members within the same account. If you already have an account simply add your child as a member into the same account.
To add a member, log in to your VolleyZone account > On the home window click on 'Register or Renew Membership' >  Choose the membership you want to  purchase and enter the quantity > Follow on screen instructions and proceed with the payment.

You can follow the steps on the video here.

2. How do I manage my child's account?

Your child's account will be a second account on your VolleyZone profile. Please see the video guide to help you with a second user on your account.

3. If my child has the junior NVL player registration, does this cover them to take part in the National Junior Competitions?

No, you are required to have separate registration, please follow the steps on the video to purchase the Junior Competitions Registered Player.

4. My child plays for 1 club in 1 competition and another club for a different competition, how do I purchase the correct membership for each?

Please purchase the membership at their primary club. If they are actively part of multiple clubs, once you have purchased their membership at the primary club please email volleyzone@volleyballengland.org with their full name, VEU number and club/s they are part of and include your role and we will initiate this to help you complete the payment.

Not found what you're looking for?

Contact us below: 

For general competition queries, write to us at: competitions@volleyballengland.org

For VolleyZone related queries, write to us at: volleyzone@volleyballengland.org