1. INTRODUCTION

1.1 These terms and conditions are applicable to all Members (individual members, affiliated clubs and associations) of Volleyball England. The purpose of the membership Terms and conditions (“Terms”) is to provide you with information about your Volleyball England membership and its services

1.2 Please read the Terms carefully to ensure that you agree to them, as they contain the legal terms and conditions that you will be deemed to have agreed to by registering for membership. All Members must always adhere to these Terms and any relevant documents referred to in them. You are also referred to our Privacy Policy which sets out how we will collect and use your data.

1.3 Volleyball England membership is operated by the English Volleyball Association Limited, a company limited by guarantee and registered in England and Wales with company number 2023635, whose registered office is at SportPark, 3 Oakwood Drive, Loughborough, Leicestershire, LE11 3QF, United Kingdom ("Volleyball England").

1.4 Any reference to “we”, “us” or “our” shall be taken as reference to Volleyball England. Any references to “you” or “your” shall be taken as reference to you as a member (individual members, affiliated clubs or affiliated association) of Volleyball England or any applicant for membership of Volleyball England.

2. APPLYING FOR MEMBERSHIP OF VOLLEYBALL ENGLAND

2.1 You can apply to be a member of Volleyball England by completing the sign-up application process on VolleyZone (our online membership management system. The user guides to complete this can be found here.

2.2 At the time of applying to be a member you can select various membership categories within VolleyZone – such as player, coach, official or volunteer. These will be updated from time to time on Volleyball England website and VolleyZone.

2.3 In case of an individual, following completion of your first membership registration, you will be provided with a membership number unique to you ("VEU Number") that will appear on your VolleyZone profile. If you register for additional membership categories, these will be attached to the same membership number. In case of a club, following completion of your first affiliation, you will be provided with a VEC number that will appear on your club account. Please make a note of your VEU/VEC Number and quote it in all subsequent correspondence with us to help us deal with your enquiry more promptly.

2.4 In addition, under our governance documents, if you are a member of a Volleyball England affiliated club then you automatically also become a member of Volleyball England. . These terms will apply to you as well. It is important that you must be registered with the club directly and be able to prove your club membership.

2.5 All Volleyball England affiliated clubs must maintain a membership register/database of their members on an annual basis.

3. MEMBERSHIP YEAR AND MEMBERSHIP FEES

3.1 The membership year runs from 1^st August to 31^st July inclusive each year. Your membership will be valid from 1^st August (or if later, the date that we receive your membership application and/or membership fee) until 31^st July the following year unless terminated early in accordance with these Terms.

3.2 Where you are registering directly with Volleyball England via VolleyZone, your membership is subject to your payment of an annual membership fee. You can see the relevant fee for each membership category within VolleyZone or on Volleyball England website. The annual membership fee is fixed for the duration of the membership year and is not available on a pro rata basis. That means you pay the full membership fee whether you join on 1^st August or later in the membership year.

3.3 In addition to the membership fee, a service provider fee charge of 3.2%+50 p is applicable on all transactions on VolleyZone.

3.4 The annual membership fees are set each year by Volleyball England in accordance with our governance documents. We will advise annually of any changes to the membership fees via our website and by email to active members.

3.5 The membership benefits shall commence (including insurance where relevant) on 1^st August or, where applicable, once your membership has been approved.  For clubs, the benefits shall commence after the necessary governance requirements have been completed and the affiliation has been approved by Volleyball England.

3.6 If you are a member by virtue of being a member of an affiliated club, you will pay any relevant membership fees direct to the Club. These are set by the club and not determined by us.

4. MEMBERSHIP BENEFITS

4.1 As a member you are entitled to certain benefits that we may provide from time to time. We promote these benefits via our website, and they vary depending on the category of membership. You can view individual membership benefits here and club affiliation benefits here. 

4.2 If you are unsure or want more details on the benefits at any time, please email membership@volleyballengland.org.

4.3 We will manage your membership using VolleyZone). You can log in to VolleyZone at any time to access your membership profile information. You are responsible for keeping your contact information up to date in VolleyZone to ensure you receive relevant communications and membership benefits.

4.4 As part of the membership benefits, the ful details and terms of the policy for insurance will be emailed to you as part of the membership confirmation email.. Club can also access the policy on Club Hub here. 

4.5 We reserve the right to change or amend the benefits of membership at any time and without prior notice. Any changes to our member benefits will be posted on our website.

5. REFUNDS

5.1   In accordance with the Consumer Contracts Regulations, Members who purchase a Membership have the right to cancel within 14 days of the date of purchase, without giving any reason.

5.2 To receive a full refund, you must notify Volleyball England in writing within this 14day period on membership@volleyballengland.org. Where applicable, any membership materials issued must be returned at your own cost.

5.3 Please note that if you begin to use any Membership benefits, services, or insurance cover during the cancellation period, your right to cancel and receive a refund may cease immediately.

5.4 No refunds will be issued for cancellation requests received after the 14-day cancellation period has expired. In addition, no refunds, credits, or extensions will be provided if you are unable to use any part of your Membership during the Membership period, including where this results from suspension or early termination of Membership in accordance with Volleyball England’s terms and policies.

6. VOLLEYBALL ENGLAND POLICIES

6.1 As a member you agree to abide by our policies (as updated from time to time). These include:

6.1.1 the principles of the Volleyball England Equality & Diversity Policy, a copy of which can be viewed here

6.1.2 the principles of the Volleyball England Safeguarding and Protecting Children policy, a copy of which can be viewed here;

6.1.3 the principles of the Volleyball England Safeguarding Adult policy, a copy of which can be viewed here;

6.1.4 Volleyball England’s Code of Conduct, a copy of which can be viewed here; and

6.1.5 the principles of the Volleyball England Anti-Doping Policy, a copy of which can be viewed here.

7. ENDING YOUR MEMBERSHIP

7.1 We reserve the right to refuse, suspend or cancel your membership in our sole discretion if:

7.1.1 you do not pay any membership fee when due;

7.1.2 you breach these Terms or any other requirements set out within them (including the policies referred to above) in any manner at any time;

7.1.3 you fail to meet, or at any point during your membership year, cease to meet, the requirement criteria for membership (as set out on the Volleyball England website);

7.1.4 you are suspended or barred (on an interim or permanent basis) from any volleyball activity or role pursuant to our governance documents and/or policies (including the Volleyball England Grievance and Disciplinary Policy);

7.1.5 in the reasonable opinion of Volleyball England, you misuse your membership in any manner; or

7.1.6 in the reasonable opinion of Volleyball England, you act in any manner which is or may be detrimental to the reputation of Volleyball England or is or may be detrimental to the interests of the game of Volleyball or is otherwise offensive or dishonest in respect of their dealings with Volleyball England or any affiliated club.

and in all such circumstances we shall have no liability to refund you or pay any other compensation to you.

7.2 If we refuse, suspend, or cancel your membership, you must immediately cease use of your membership and your membership number and must not hold yourself out as a member of Volleyball England and must not exploit any of the benefits of membership of Volleyball England.

7.3 If you wish to end your membership at any time during the membership year you can do so by emailing membership@volleyballengland.org requesting to cancel your membership. Note that no refunds or extension will be given if you are unable to use any part of your membership at any stage (including due to illness, injury, suspension, or cancellation in accordance with these Terms).

8. DATA PROTECTION

8.1 Volleyball England is registered with the Information Commissioner's Office to process personal data and is fully compliant with relevant laws relating to the processing of your data.

8.2 For more information on how we process any personal data that we collect from you or that you provide to us, please refer to our Privacy Policy here.

9. CHANGES TO THESE TERMS

9.1 We may revise these Terms from time to time. Any such amendment shall be effective once the revised Terms are posted on the Volleyball England website and VolleyZone. It is your responsibility to check for any such amendments.

9.2 If we intend to make any changes which would affect your rights and responsibilities as a member, we will notify you in advance of them becoming effective.

10. QUERIES AND COMPLAINTS HANDLING

10.1 Any queries that you have with regards to any product or service provided by Volleyball England should be made to the relevant department, details of which can be found here.

10.2 Any formal complaints that you have with regards to any product or service provided by Volleyball England, should be made in accordance with the Volleyball England Complaints Procedure.

11. NON-UK RESIDENT MEMBERS

11.1 Any member who is a non-UK resident or who at any point during the membership year becomes a non-UK resident should be aware of the following:

11.1.1 you will be liable to pay any applicable sales tax or other taxes in connection with your membership and any additional items purchased via VolleyZone.

11.1.2 if you reside more than 180 days outside the UK, you may only be covered under certain elements of the insurance benefit provided to members. Any member purchasing the insurance should make themself aware of the terms and other details of such insurance as set out on our website or by contacting membership@volleyballengland.org.

12. PARENT/GUARDIAN CONSENT - U18 MEMBERS ONLY

12.1 Parents/Guardians hold responsibility for all members aged under 18. To apply for a membership for an under 18, a Parent/Guardian is required to set up a VolleyZone account for themselves and then  purchase membership  for the under 18. The user guides to complete this can be found here. Once the accounts have been created, the Parent/Guardian can apply for membership on behalf of the under 18. Parent must ensure that all communication details entered while purchasing the membership for an under 18 is that of a parent.

13. GENERAL

13.1 These Terms and all aspects of membership are governed by and will be construed in accordance with the laws of England. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the English Courts.

13.2 Should you have any questions about your membership, please contact us by:

13.2.1 Email at: membership@volleyballengland.org

13.2.2 Phone on: 01509 974700

13.2.3 Post to: Volleyball England, SportPark, 3 Oakwood Drive, Loughborough, Leicestershire, LE11 3QF, United Kingdom