Member Pledge refresh and Code of Conduct reminder

In line with our The Game Plan strategy, it details the values that we strive to uphold at all times.

That includes a prompt reply to enquiries, clear communication, providing a polite and professional service, treating everyone with respect and dignity and being honest and transparent.   

 In return, we ask that members respect staff and do not engage in threatening or abusive behaviour, are patient and work with us as we find solutions to any problems that arise, provide us with the information needed to resolve queries and ask us to explain anything you are not sure about.  

The Member Pledge also explains how we will respond to email enquiries and the best mailboxes to use depending on the type of enquiry, how we will respond to phone enquiries and our media and communications.  

 It features emergency safeguarding guidance and opportunities for growth, which includes sections on how you can offer your feedback, good and bad, and what to do if you have a complaint. 

Alongside this, Volleyball England would like to use this opportunity ahead of the start of the second half of the 25-26 indoor season, following the Christmas break, to remind all concerned that they must uphold the Code of Conduct. 

Everyone involved in volleyball, from players and coaches to officials, volunteers and spectators, is expected to adhere to the code, which promotes a safe, engaging, fair and inclusive environment, grounded in respect, good sportsmanship, and the highest standards of behaviour and ethics. 

As a reminder, any breaches of the Code of Conduct may lead to disciplinary action. 

Volleyball England encourages anyone who wishes to raise legitimate concerns to do so through the established complaints procedures. 

Wishing all teams A Happy new year and the best of luck for their matches in 2026.